We are committed to protecting your privacy. This Privacy Policy explains how Holland Fresh Services collects, uses, discloses, and protects your personal information when you visit our site or use our services.
Who We Are
Holland Fresh Services, located at 120 Coolsingel, 3011 AG Rotterdam, Netherlands, is the data controller responsible for processing your personal data collected through our online platform and related services.
Information We Collect
We may collect personal information that you provide directly to us when you interact with our site or services. This includes:
- Contact information such as your name, business name, physical address, phone number, and email address (though we only use physical address for contact regarding this policy).
- Information about the services you require, such as details about the office, commercial building, industrial facility, windows, floors, or other areas needing cleaning.
- Any other information you choose to provide when communicating with us or requesting a quote.
We may also automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, referring URLs, and information about your usage of our site. This information is typically collected through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide the cleaning services you request, including office cleaning, commercial building cleaning, industrial cleaning, window cleaning, floor maintenance, specialized hygiene services, post-construction cleaning, and retail cleaning.
- To communicate with you regarding your requests, quotes, and scheduled services.
- To process payments and manage billing for services rendered.
- To improve our services and our online platform.
- To respond to your inquiries and provide customer support.
- To send you marketing communications about our services that may be of interest to you, where we have your consent or a legitimate interest and are permitted to do so by law.
- To comply with legal obligations and protect our rights and interests.
Legal Basis for Processing
Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We will process your personal information only when we have a lawful basis, including:
- Performance of a contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (e.g., providing a quote, performing cleaning services).
- Legitimate interests: Processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights (e.g., improving our services, managing our business, direct marketing where allowed).
- Consent: Processing is based on your specific, informed, and unambiguous consent (e.g., for certain marketing activities).
- Legal obligation: Processing is necessary to comply with a legal obligation (e.g., tax or accounting requirements).
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and for as long as we have a legal basis to do so. When we no longer need your information, we will securely delete or anonymize it.
Sharing Your Information
We may share your personal information with third parties who provide services on our behalf, such as payment processors, IT service providers, and other business support services. These third parties are required to process your data in accordance with our instructions and applicable data protection laws. We may also disclose your information if required by law, such as in response to a court order or request from a law enforcement agency. We do not sell your personal data to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.
Your Data Protection Rights
Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have certain rights regarding your personal information:
- Right of Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Object to Processing: You have the right to object to the processing of your personal information, particularly where we process it based on legitimate interests or for direct marketing.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Withdraw Consent: Where we process your information based on consent, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Netherlands, the Autoriteit Persoonsgegevens.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our site may not function properly without cookies.
Links to Other Websites
Our site may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective immediately upon posting.
Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us by writing to:
Holland Fresh Services
120 Coolsingel
3011 AG Rotterdam
Netherlands